Since 2011 we had no feedback or manufacturing defect observed :) Since 2011, our snowboards are made in Poland in the best ski and snowboard factory in Europe.
You buy your snowboard on our site, we offer you a 2 year guarantee and you benefit from a personalized after sales service. Contact us if necessary to the contacts indicated on the site.
During this period of 2 years, if a manufacturing defect is observed we change your board. In case of minimal defect and if possibility, we repair your board. If necessary we change the board.
Pricing on site
The prices of our products are indicated in euros all taxes included, excluding the applicable processing and shipping costs according to the destination address.
In case of order to a country other than Metropolitan France you are the importer of the product (s) concerned. For all products shipped outside the European Union, the price will be calculated excluding taxes automatically on the invoice. Customs duties or other local taxes or import duties or state taxes may be payable. These rights and sums are not the responsibility of FURLAN SNOWBOARDS. They will be your responsibility and are your sole responsibility both in terms of declarations and payments to the competent authorities and bodies of your country. We advise you to find out about these aspects from your local authorities.
All orders regardless of their country of origin are payable in Euros.
FURLAN SNOWBOARDS reserves the right to modify its prices at any time but the products will be invoiced on the basis of the prices in force at the time of the recording of the orders subject to availability. However if for technical reasons the price does not appear at a price corresponding to reality (example a snowboard at 20 Euros), FURLAN SNOWBOARDS will immediately notify the customer and correct the error reported, but can not deliver the product to this rate.
The products remain the property of FURLAN SNOWBOARDS until full payment.
Availability of products
Our product offers are offered within the limit of available stock. Inventory displayed is updated daily. As a result, an article may no longer be available between two updates. In case of unavailability you will be notified by mail or telephone as soon as possible.
If the unavailable product is part of a paid order, it will be refunded by check in return or the credit card transaction will be canceled. For any product not available quickly we inform you and ask for your instructions (refund or replacement article).
Delivery of products
The products are delivered to the delivery address that you indicated to us during the ordering process. The times indicated are average delivery times and correspond to processing times and delivery.
In case of deliverable items at different dates given their availability, the delivery time is based on the longest time. FURLAN SNOWBOARDS reserves the right to split deliveries, in which case the cost of transportation will be invoiced at one time.
The processing time and transport is variable, during the validation of your order we will tell you the corresponding shipping costs. However you can ask us for an urgent shipment by UPS within 24 hours. For a reception the next day, note that the order must be validated before 13:00, express shipping costs will be entirely your responsibility.
Payements on site
• Visa Mastercard
• 3 times free of charge by credit card: your payment is automatically divided into 3 installments, debited at 3 months intervals.
• PayPal - You can pay by Paypal account or via the Paypal interface with the credit card of your choice. Visa Mastercard American Express etc ...
• Check for orders less than 200 euros: from the moment you validate your order by check, the product is set aside for you and removed from stock, and your order will be sent to you at reception check.
• Your order will be canceled automatically if we have not received your payment within 7 days. To be sent to: FURLAN SNOWBOARDS • Transfer: from the moment you validate your order by transfer, the product is set aside for you and destocked, and your order will be shipped upon receipt of the transfer (it takes about 2-3 days)
• Your order will be canceled automatically if we have not received your payment within 7 days.
• Gift voucher: you can use it on the website: select check in delivery mode and send us by mail with another check in addition if necessary.
Right of refraction
If you change your mind and have not used the product, you have 30 working days to return it to us. To do this, log in and click on "my account" and go to the order that contains the product to return. You can then request a return for exchange of size or simply a refund. Note that custom products like splitboards pierced and mounted with bindings are not refundable.
If you have a defective product to return to us, we ask you most of the time a photo of the problem as well as the precise description of the problem by mail. The address for any return service product is: FURLAN SNOWBOARDS OTTER 38570 THEYS - FRANCE.
If our responsibility is engaged, we will send you a return slip so that you do not have to pay the costs returns. Include inside the package the explanation of your return and your name and address to quickly identify the return. Do not forget to enclose a proof of purchase for a guarantee.
Security of payements
Our site is subject to a security system: 3D secure We have adopted a secure payment and an encryption of the information that you entrust to us
The products offered are in accordance with the French law. force. FURLAN SNOWBOARDS can not be held liable in the event of non compliance with the legislation of the country where the products are delivered.
It is your responsibility to check with the local authorities the possibilities of importing or using the products you plan to order.
In case of dispute the French courts will be competent.
On the Internet: www.furlansnowboards.com / www.furlansnowboards.fr We process orders within a maximum of 48 hours. For orders delivered in express the order must be received before 13h.
Guarantee of conformity
All items offered by furlansnowboards.com and furlansnowboards.fr are subject to the legal warranty provided by articles L211-4 to L221-14 and following the Consumer Code and the guarantee of hidden defects provided by articles 1641 to 1648 and 2232 of the Civil Code.
We manufacture the products we distribute and we are recognized and renowned for our expertise and our quality of manufacture. As such, all products available on the FURLAN SNOWBOARD SARL sites are subject to a legal guarantee of conformity and against hidden defects.
This guarantee comes within the normal use of the product provided by the manufacturer. Thus, to form any reservations or claims of apparent non-compliance or defect of the delivered items, the customer has a period of 3 days from receipt of the product. And this by e-mail or by registered mail with acknowledgment of receipt to the following address: LOUTRE, 38570 THEYS. LA FRANCE. Product returns that follow this warranty are at the expense of FURLAN SNOWBOARD SARL.
Any degradation of the product resulting from insufficient packing of the latter does not engage in any case the responsibility of the company FURLAN SNOWBOARD SARL. The returns of products to the customers after the intervention of the After Sales Service are at the expense of FURLAN SNOWBOARD SARL. If the product returned by the customer is not taken into account by the guarantee of conformity, it is returned to the customer postage due.
Damages due to shocks and other that do not fall within the scope of a manufacturing defect are excluded from this guarantee. Finally, FURLAN SNOWBOARD SARL can not be held responsible for misuse and / or intensive use of products by the customer. Similarly, competing products and / or not sold on our sites can not engage our responsibility, it is up to the customer to return the right product.